Thursday, January 23, 2014

Seriously delinquent

January 10th I start getting letters from Bank of America that we're seriously delinquent on a loan BUT there's help.

I'm dumbfounded by this as Bank of America takes the payment directly from our checking account every month. After three messages to our "account specialist" and one to her manager I finally get a call back today. Shawnee in the office of the CEO is so sorry, after further investigation she sees that the account is actually current. That the modification they granted and signed off on a year ago is just getting finalized in the system and it's their error. They've also been reporting our serious delinquent account to credit which she will put in a request to correct.

ARE YOU KIDDING ME! And this folks is how Bank of America values it's customers.