Wednesday, March 20, 2013

Another mistake, BofA

After submitting modification paperwork on 1-8-2013 on 3-12-2013 I got a decline letter stating they didn't have all the paperwork--typical BofA response. I called my customer service manager who the week prior had called me to say the final thing they needed was a verbal financial, that they had everything else.

He tells me he has no idea why the processor says they don't have everything because they do, he will get it re-opened.

Are you kidding me, this is absolutely by design as most people would just become so frustrated that they would give up.