"Brad and Joan Zetterlund’s lives first started melting down nearly four years ago when they decided to refinance their home to take advantage of lower interest rates.
Instead of a new mortgage, they
were mistakenly put into foreclosure. Their home was sold at auction on
the courthouse steps. They got a knock on the door and were told they
had three days to get out.
Bank of America, which had bought the
mortgage as part of its purchase of mortgage-lender Countrywide
Financial in 2008, tried to remedy its error. The bank purchased the
house from the third-party investors who had bought it and returned it
to the Zetterlunds in January 2011.
The story should have ended there, but it didn’t.
nearly two years passed and the Zetterlunds could not get Bank of
America to complete the new mortgage on the home in Pleasanton, Calif.
They were being dunned for $91,500 in fees and back interest and were
under threat of a second foreclosure. They again hired an attorney.
Dallas-based customer advocate, who once worked as a contract employee
handling complaints for Bank of America’s president, asked Problem
Solver to help.
“They’ve been fighting with Bank of America for
years trying to get back what never should have been taken away from
them in the first place,” said Debbie Benton Heffler of Dallas."