(CNNMoney) -- "While millions of struggling homeowners have had to jump through all sorts of hoops trying to refinance their mortgages, Michelle and Bob Irwin barely had to lift a finger.
This summer, the couple received a letter from JPMorgan Chase (Fortune 500), their mortgage servicer, informing them that it was going to slash the interest rate on their mortgage to 2.8% from their current rate of 6.5% for the next five years and then adjust it to a fixed 3.9% for the remaining 18-year term of their loan -- a move that would reduce their payments by $229 a month." ,
The randomness of helping homeowners. For three years CHASE refused to work with us in any manner.